Rewards Program

Program Basics

• What is COCOLAB Rewards?
• How do I join COCOLAB Rewards?
• Where can I see my rewards balance?
• Does COCOLAB Rewards work on the Pro store or Amazon?

Earning Credit

• How much cash credit do I earn on each order?
• What orders count toward my earn rate?
• How does the rolling 12-month window work?
• When does my credit appear in my account?
• Are there other ways to earn cash credit?
• Do I earn points on taxes & shipping? What happens if I apply a discount code?

Redeeming Credit

• Does my credit expire?
• Do I need a minimum cart total to redeem rewards?
• How do I use my cash credit? Can I use my credit on subscription orders?
• Can I combine my credit with a promo code or sale?

Subscriber Free Products

• What are the surprise gifts for subscribers? When do I get them?
• Do I have to do anything to receive my surprise gift?
• What if I skip or delay a subscription order — does it affect my milestone progress?

Transitioning From The Old Program

• What happened to my old rewards balance?
• I was a Platinum / Gold / Silver member — what happens to my tier?