Order confirmation emails are typically sent within a few minutes of placing your order. If you don't see yours, try checking your spam, or promotions folder. If you checked out with Shop Pay, Apple Pay, or Google Pay, we may have sent the confirmation to the email address associated with that account.
If it's still missing, reach out to our team at help@cocolab.com with your full name and shipping address, and we'll be happy to locate your order and resend your confirmation!